Front-line service delivery: responding to changing user needs and patterns of library usage at NUI Maynooth


Antonesa, Mary and Murphy, Elizabeth (2008) Front-line service delivery: responding to changing user needs and patterns of library usage at NUI Maynooth. SCONUL Focus (43). pp. 60-63.

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Abstract

Patterns of academic library use and users needs and expectations have been changing in response to developments in education, technology and libraries in general. In line with its strategic plan and taking account of user feedback and statistics, the John Paul II Library reviewed its front-line services in 2007. This article outlines the review process and the implementation of changes that took place as a result.

Item Type: Article
Keywords: front-line service delivery; academic libraries
Academic Unit: Faculty of Social Sciences
University Library
Item ID: 1043
Depositing User: Elizabeth Murphy
Date Deposited: 10 Sep 2008
Journal or Publication Title: SCONUL Focus
Publisher: SCONUL
Refereed: No
URI:

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