Case Study: Conducting Detailed Assessments for SRP

O'Donnell, Gavan and McLaughlin, Stephen (2011) Case Study: Conducting Detailed Assessments for SRP. Working Paper. IVI: Innovation Value Institute, National University of Ireland Maynooth.

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The IT function sits across the largest productivity generator in business over the past century. Today IT provides and supports almost all facets of organisational life and performance. The increasing levels of organisational complexity make it more difficult to know how and where IT can generate real business value. With large investments, poor project success rates, and unforgiving maintenance costs, CIOs increasingly need to navigate conflicts concerning how best to raise more value from IT – often making strategic decisions based on anecdotal evidence or an incomplete view of the end-to-end performance of the IT resource.

Item Type: Monograph (Working Paper)
Keywords: Business Value; decisions made locally; capability of the IT organisation; IT-Capability Maturity Framework™; ITCMF ™; assessment; improvement roadmap; Service Provisioning (SRP);
Academic Unit: Faculty of Social Sciences > Research Institutes > Innovation Value Institute, IVI
Item ID: 2959
Depositing User: McLaughlin Stephen
Date Deposited: 17 Jan 2012 16:46
Publisher: IVI: Innovation Value Institute

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