Curley, Martin and Delaney, Martin
Executive Briefing: Winning with ICT, Competing
on Competency – an IT
Capability Maturity Approach.
IVI: Innovation Value Institute, National University of Ireland Maynooth.
Information Technology (IT) is emerging as one of the most
dominant forces that are changing business, and indeed
society, today. Increasingly, we are seeing the collision of
Moore’s law with all types of business to produce great
entrepreneurial and business opportunities. Although
technology, driven by Moore’s law, is advancing at a very fast
rate, the management practices used to manage and apply IT
appear to be lagging significantly. Despite Nicholas Carr’s
assertion that “IT doesn’t matter” many firms are increasingly
using IT to create and sustain competitive advantage. However
the challenges of technology complexity, demand growth,
security, budget and many others make the use and conversion
of technology into value unpredictable and risky.
The IT profession is in a catch 22 scenario at present. IT
departments are underperforming and company management is
unwilling to fund IT: in fact less funding is the dominant
strategy these days. CEOs invest in those areas of the business
that contribute to the core objectives of the business, typically
looking for growth and margin, or new successful products and
services. IT departments consume so much of their available
resources to just maintain current performance levels (and do
not always succeed in even achieving this), that there is little
capacity for investing in innovation. This situation can continue
to be a constantly downward spiral, unless IT can move from a
reactive to proactive posture.
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