Globalisation, information technology and the emergence of niche
transnational cities: the growth of the call centre sector in Dublin.
Geoforum, 31 (4).
The development of information and communications technologies (ICT) has facilitated the emergence of a complex global urban
system in which many formerly lower-order cities have been carving out 'niche' specialist functions serving urban fields of
transnational dimension. This is illustrated in the case of Dublin, which in recent years has been transcending its traditional role as
Ireland's national metropolis through the development of a range of functions servicing mainly European markets. One such
function comprises pan-European telephone call centre operations. The development and characteristics of this newly-emerging
sector are described. It is argued that the growth of the sector confirms Dublin's - and Ireland's - dependent position in the
international division of labour, and that its long-term sustainability is open to question.
||Postprint version of original published article. The published article is available at Geoforum, Volume 31, Issue 4, November 2000, Pages 477-485, Proinnsias Breathnach, Globalisation, information technology and the emergence of niche transnational cities: the growth of the call centre sector in Dublin . http://www.sciencedirect.com/science/journal/00167185
||Information and communications technologies; ICT; Niche transnational cities; Telephone call centres; Dublin;
||Faculty of Social Sciences > Geography
||15 Feb 2012 16:45
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