Why is User Experience Design (UED) important for Organizational Success?


Veling, Louise (2013) Why is User Experience Design (UED) important for Organizational Success? Working Paper. IVI: Innovation Value Institute, National University of Ireland Maynooth.

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Abstract

User Experience Design (UED) ensures that the focus of Information and Communication Technology (ICT) is on the people for whom it is being created; including technology users, customers and the business. Globally, organizations are coming to realize that traditional, techno-centric methods of technology development can lead to high rates of project failure. Additionally, users and user-derived data is rapidly becoming more important to organizational innovation and to the identification of emerging technological opportunities. The UED approach can also be used successfully outside of ICT to increase business value; for example, in the area of service or business design.

Item Type: Monograph (Working Paper)
Keywords: IT-CMF; user experience; business value; organizational success; User Experience Design (UED); UED; innovation; service innovation;
Academic Unit: Faculty of Social Sciences > Research Institutes > Innovation Value Institute, IVI
Item ID: 4303
Depositing User: Louise Veling
Date Deposited: 09 Apr 2013 15:19
Publisher: IVI: Innovation Value Institute, National University of Ireland Maynooth
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