Business Process Change in E-Government Projects: The Case of the Irish land registry

Kennedy, Aileen and Coughlan, Joseph P. and Kelleher, Carol (2010) Business Process Change in E-Government Projects: The Case of the Irish land registry. International Journal of Electronic Government Research, 6 (1). pp. 9-22. ISSN 1548-3886

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This research investigates one of the first e-Government services launched as part of Ireland’s Information Society programme, the Irish Land Registry’s implementation of their award winning Electronic Access (EAS) project. In-depth enquiries into how public sector organisations manage IT-enabled transformations have remained relatively limited and this case contributes to this emerging body of literature. The analysis highlights that the implementation of e-Government initiatives beyond basic service levels necessitates business process change in order to reap rewards. This study fulfils an identified need for research in Business Process Change (BPC) in the implementation of e-Government initiatives. In this way the research attempts to add to, and complement, the existing pool of studies exploring e-Government induced change. The conclusions from the research stress the importance of planning for process change and the support of top management in the achievement of the efficiency gains and improved customer experience that are outcomes of e-Government. Aileen Kennedy, Dublin Institute of Technology, Ireland Joseph P. Coughlan, Dublin Institute of Technology, Ireland Carol Kelleher, University College Cork, Ireland

Item Type: Article
Additional Information: The definitive version of this article is available at DOI: 10.4018/jegr.2010102002
Keywords: Business Process Change; E-Government; Ireland; Property Registration;
Academic Unit: Faculty of Social Sciences > School of Business
Item ID: 6588
Identification Number: 10.4018/jegr.2010102002
Depositing User: Joseph Coughlan
Date Deposited: 17 Nov 2015 15:52
Journal or Publication Title: International Journal of Electronic Government Research
Publisher: IGI Global
Refereed: Yes

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