Conflict Management Coaching’s Place in Community Mediation: A Value Added Service


Rockwell, Merle D. and Modell, Edward G. (2017) Conflict Management Coaching’s Place in Community Mediation: A Value Added Service. Journal of Mediation & Applied Conflict Analysis, 4 (1). pp. 30-55. ISSN 2009-7170

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Abstract

This article discusses a pilot project that enabled a community mediation centre to also offer conflict management coaching services when it was not possible to bring both parties into mediation or when one of the parties was seeking a better way to address a dispute. The authors, experienced professional mediators and credentialed coaches, explain in detail how they developed and delivered a training programme in coaching skills for a group of the centre’s volunteer mediators. The programme consisted of 16 hours of in-person training followed by virtual role-plays and mentoring together with quarterly in-person refresher trainings. Surveys of mediators who received the training and clients who received the coaching services showed that the project was highly successful, which the authors also attributed to the commitment of the centre’s leadership, staff and volunteers.

Item Type: Article
Keywords: Conflict; Management; Coaching; Community Mediation; Value Added Service;
Academic Unit: Faculty of Social Sciences > Research Institutes > Edward M Kennedy Institute
Item ID: 8330
Depositing User: Kennedy Institute
Date Deposited: 14 Jun 2017 14:54
Journal or Publication Title: Journal of Mediation & Applied Conflict Analysis
Publisher: Maynooth Academic Publishing
Refereed: Yes
URI:

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