Quality assessment and improvement in mental health services: a qualitative study

McGilloway, Sinéad and Donnelly, Michael and Mangan, Brian and McLelland, Roy (1999) Quality assessment and improvement in mental health services: a qualitative study. Journal of Mental Health, 8 (5). pp. 199-210. ISSN 0963-8237

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This paper reports a qualitative evaluation undertaken to investigate the perceived impact of the FACE quality assessment tool across a range of mental health settings and to identify factors critical to the successful implementation of quality assessment (QA) and quality improvement (QI) systems in mental health services. The 'FACE initiative' led to positive changes in service provision but there was some variation in its perceived effectiveness among settings. Support from management and senior medical staff, staff ownership of QA/QI initiatives and adequate resourcing were identified as key factors in ensuring the success of QA/QI in mental health. QA/QI techniques such as FACE can lead to improvements in the quality of care but further research is required to provide conclusive evidence about the effectiveness of these initiatives in improving patient outcomes.

Item Type: Article
Additional Information: To cite this article: Sinead McGilloway, Michael Donnelly, Brian Mangan, Roy McLelland (1999) Quality assessment and improvement in mental health services: A qualitative study, Journal of Mental Health, 8:5, 489-498, DOI: 10.1080/09638239917184
Keywords: FACE initiative; quality assessment tool; mental health services; quality improvement system;
Academic Unit: Faculty of Science and Engineering > Psychology
Item ID: 9312
Identification Number: 10.1080/09638239917184
Depositing User: Dr. Sinéad McGilloway
Date Deposited: 21 Mar 2018 16:52
Journal or Publication Title: Journal of Mental Health
Publisher: Taylor & Francis
Refereed: Yes

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